Alberta Utilities Commission: The Alberta Utilities Commission is an independent, quasi-judicial agency of the province of Alberta. The AUC is responsible to ensure that the delivery of Alberta’s utility service takes place in a manner that is fair, responsible and in the public interest.The Alberta Utilities Commission regulates the utilities sector, natural gas and electricity markets to protect social, economic and environmental interests of Alberta where competitive market forces do not. Website: www.auc.ab.ca
Market Surveillance Administrator: Alberta’s Market Surveillance Administrator (MSA) is in place to monitor Alberta’s electricity and retail natural gas markets to ensure that they operate in a fair, efficient and openly competitive manner.The MSA exists under the Alberta Utilities Commission Act with a broad mandate including surveillance, investigation and enforcement to help ensure fair, efficient and openly competitive electricity and retail natural gas markets in Alberta. Website: https://albertamsa.ca/
Energy Choice / Utility Consumer Advocate: Members are free to purchase electricity services from a retailer of their choice. For a list of retailers, visit ucahelps.alberta.ca or call 310-4822 (toll free in Alberta).
Electric Utilities Act Code of Conduct Regulation Compliance Plan: Click Battle River Power Coop’s Code of Conduct Regulation Compliance Plan, to view the plan.
Complaints about contraventions of the Code of Conduct Regulation may be made to the Alberta Utilities Commission or the Market Surveillance Administrator. The Alberta Utilities Commission can be reached by contacting 1-403-310-4282 or 1-833-511-4282 outside Alberta or email@example.com. The Market Surveillance Administrator can be reached by contracting 1-403-705-3181 or firstname.lastname@example.org. The Alberta Utilities Commission and the Market Surveillance Administrator are independent of BRCREA and BRPC Wires Division and BRR-Energy Division. The contact information for the Compliance Officer for BRCREA (and its BRPC Wires Division and BRR-Energy Division) is as follows: Sheryl Raras, 780-672-7738, email@example.com.
Battle River Power Coop takes our commitment to member privacy seriously. In support of that responsibility, the Coop takes steps to ensure privacy and accuracy of member communication and information which include:
Providing consent forms that Members must sign prior to the release of their information to third parties (e.g., retailers).
Providing a privacy request letter to allow Members to keep personal information from being accessed by other Members.
Recording phone calls to the main office for quality assurance.
Submitting and receiving approval of the Code of Conduct Regulation Compliance Plan. The Battle River Power Coop Compliance Plan outlines the Coop’s obligations and provides information to members regarding compliance and privacy procedures.