CODE OF CONDUCT/INFORMATION DISCLOSURE

Battle River Power Coop takes our commitment to member privacy seriously. In support of that responsibility, the Coop takes steps to ensure privacy and accuracy of member communication and information which include:

Providing consent forms that Members must sign prior to the release of their information to third parties (see below).
Providing a privacy request letter (see below) to allow Members to remove personal information from being accessed by other Members.
Recording phone calls to the main office for quality assurance.
Submitting and receiving approval of the Code of Conduct Regulation Compliance Plan. The Battle River Power Coop Compliance Plan (see below) outlines the Coop’s obligations and provides information to members regarding compliance and privacy procedures.


Electric Utilities Act Code of Conduct Regulation Compliance Plan

To view Battle River Power Coop’s Electrical Utilities Act Code of Conduct Regulation Compliance Plan, click the following link: Battle River Power Coop’s Code of Conduct Regulation Compliance Plan

Complaints about contraventions of the Code of Conduct Regulation may be made to the Alberta Utilities Commission or the Market Surveillance Administrator. The Alberta Utilities Commission can be reached by contacting 1-780-427-4903 or consumer-relations@auc.ab.ca. The Market surveillance Administrator can be reached by contacting 1-403-705-3181 or compliance@albertamsa.ca. The Alberta Utilities Commission and the Market Surveillance Administrator are independent of BRCREA and BRPC Wires Division and BRR-Energy Division. The contact information for the Compliance Officer for BRCREA (and its BRPC Wires Division and BRR-Energy Division) is as follows: Sheryl Raras, 780-672-7738, brpc@brpower.coop.


Disclosure of Customer Information

Battle River Power Coop will protect the confidentiality of member information in accordance with the Electrical Utilities Act Code of Conduct Regulation Compliance Plan. Consent forms for the disclosure of information at a member’s request are located below. Click on the appropriate release to download the document.

Wires Division

Form R1 -Consent for Customer Information Release

Form R2 – 3rd Party – Consent for Customer Information Release

Form R3 – With Option –  Consent for Customer Information Release

Energy Division

Form C1 – Consent for Customer Information Release

Form C2 – 3rd party – Consent for Customer Information Release

Form C3 – With Option – Consent for Customer Information Release

Retailer

Authorization to Release Electric Customer Historical Consumption

Privacy Letter

If you do not wish to have your personal information available to other members, please download, sign and return this document to Battle River Power Coop.