Alberta Utilities Commission (AUC) & Market Surveillance Administrator (MSA)

Alberta Utilities Commission

The Alberta Utilities Commission is an independent, quasi-judicial agency of the province of Alberta. The AUC is responsible to ensure that the delivery of Alberta's utility service takes place in a manner that is fair, responsible and in the public interest.

The Alberta Utilities Commission regulates the utilities sector, natural gas and electricity markets to protect social, economic and environmental interests of Alberta where competitive market forces do not.

Market Surveillance Administrator

Alberta's Market Surveillance Administrator (MSA) is in place to monitor Alberta's electricity and retail natural gas markets to ensure that they operate in a fair, efficient and openly competitive manner.

The MSA exists under the Alberta Utilities Commission Act with a broad mandate including surveillance, investigation and enforcement to help ensure fair, efficient and openly competitive electricity and retail natural gas markets in Alberta.

Complaints about contraventions of the Code of Conduct Regulation maybe made to the Alberta Utilities Commission or the Market Surveillance Administrator. The Alberta Utilities Commission can be reached by contacting 1-780-427-4903 or consumer-relations@auc.ab.ca. The Market surveillance Administrator can be reached by contacting 1-403-705-3181 or compliance@albertamsa.ca. The Alberta Utilities Commission and the Market Surveillance Administrator are independent of BRCREA and BRPC Wires Division and BRR-Energy Division. The contact information for the Compliance Officer for BRCREA (and it's BRPC Wires Division and BRR-Energy Division) is as follows: Bettyann Skagen, 780-672-7738, brpc@brpower.coop.